Courses in Computer Support

Posted by Scott Edwards | Posted in Uncategorized | Posted on 29-01-2009


by Scott Edwards

If we didn’t have a regular deluge of knowledgeable network and computer support workers, commerce in the UK (and around the world) would inevitably be drawn to a standstill. There is an on-going requirement for technically able people to support systems and users alike. Our requirement for better skilled and qualified individuals multiplies, as human beings become significantly more beholden to PC’s in these modern times.

Making the most fitting career option is very difficult - so which sectors are important to investigate and what questions do we need to ask?

Don’t get hung-up, as can often be the case, on the certification itself. Training is not an end in itself; this is about employment. Begin and continue with the end in mind. It’s a sad fact, but a large percentage of students commence training that sounds great in the prospectus, but which provide the end-result of a job which doesn’t satisfy. Speak to a selection of college graduates and you’ll see where we’re coming from. Stay tuned-in to what you want to achieve, and build your study action-plan from that - avoid getting them back-to-front. Stay focused on the end-goal and ensure that you’re training for something you’ll enjoy for years to come. It’s worth seeking guidance from someone that understands the market you think may suit you, and is able to give you ‘A day in the life of’ type of explanation for each job considered. All of these things are essential because you obviously have to know if this change is right for you.

Be careful that the exams you’re studying for are recognised by industry and are up-to-date. ‘In-house’ certificates are not normally useful in gaining employment. From an employer’s viewpoint, only the big-boys such as Microsoft, Adobe, CompTIA or Cisco (for example) provide enough commercial weight. Anything less just doesn’t cut the mustard.

We’d hazard a guess that you probably enjoy fairly practical work - a ‘hands-on’ type. If you’re like us, the unfortunate chore of reading reference guides can be just about bared when essential, but it’s not ideal. Consider interactive, multimedia study if books just don’t do it for you. Our ability to remember is increased with an involvement of all our senses - this has been an accepted fact in expert circles for decades now. Start a study-program in which you’ll receive a selection of CD and DVD based materials - you’ll learn by watching video tutorials and demonstrations, with the facility to practice your skills in interactive lab’s. You must see the type of training provided by each company you’re contemplating. Be sure that they contain instructor-led video demonstrations with virtual practice-lab’s. Pick disc based courseware (On CD or DVD) if possible. You’re then protected from internet connection failure and issues with signal quality.

There is no way of over emphasising this: You have to get round-the-clock 24×7 professional support from mentors and instructors. We can tell you that you’ll strongly regret it if you don’t follow this rule rigidly. Locate training schools where you can access help at all hours of the day and night (no matter if it’s in the middle of the night on a weekend!) You’ll need direct-access to qualified mentors and tutors and not a message system as this will slow you down - constantly waiting for a call-back during office hours. The best training colleges opt for an internet-based round-the-clock system involving many support centres from around the world. You’re offered a simple environment that accesses the most appropriate office irrespective of the time of day: Support available as-and-when you want it. Find an educator that is worth purchasing from. Only proper live 24×7 round-the-clock support delivers what is required.

Adding in the cost of exams upfront then including an exam guarantee is a common method with a number of training colleges. But look at the facts: Clearly it isn’t free - you’re still footing the bill for it - it’s just been included in your package price. People who take each progressive exam, funding them one at a time are much better placed to get through first time. They are mindful of what they’ve paid and prepare more appropriately to be ready for the task. Doesn’t it make more sense to hold on to your money and pay for the exam when you take the exam, instead of paying a premium to a training company, and also to sit exams more locally - instead of the remote centre that’s convenient only to the trainer? Paying in advance for examinations (which also includes interest if you’ve taken out a loan) is madness. Resist being talked into filling the training company’s account with additional funds simply to help their cash-flow! There are those who hope that you won’t get to do them all - but they won’t refund the cash. Also, exam guarantees often have very little value. The majority of organisations won’t pay again for an exam until you’ve completely satisfied them that you’re ready this time. On average, exams cost around the 112 pounds mark last year through local VUE or Pro-metric centres throughout the country. So don’t be talked into shelling out hundreds or thousands of pounds more for ‘Exam Guarantees’, when common sense dictates that the responsible approach is study, commitment and preparing with good quality mock and practice exams.

We’re regularly asked to explain why academic qualifications are being overtaken by more commercially accredited qualifications? As we require increasingly more effective technological know-how, industry has moved to the specialised core-skills learning only available through the vendors themselves - for example companies like CISCO, Adobe, Microsoft and CompTIA. This frequently provides reductions in both cost and time. Of course, a reasonable amount of relevant additional information must be learned, but essential specialised knowledge in the areas needed gives a commercially educated student a distinct advantage. It’s rather like the advert: ‘It does what it says on the tin’. The company just needs to know what they need doing and then match up the appropriate exam numbers as a requirement. They’ll know then that all applicants can do what they need.

Being at the forefront of the cutting-edge of new technology is about as exciting as it can get. You become one of a team of people defining the world to come. There are people who believe that the technological advancement we’ve had over recent years is cooling down. There is no truth in this at all. Terrific advances are ahead of us, and most especially the internet will be the biggest thing to affect the way we live. Should receiving a good salary be up there on your wish list, you will be happy to know that the average salary of the majority of IT staff is considerably better than salaries in most other jobs or industries. The requirement for well trained and qualified IT technicians is assured for many years to come, because of the constant increase in the technology industry and the massive shortage still in existence.

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